At 789jl, your privacy is taken seriously. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the rights you have as a player based in the Philippines. Reading through this page will give you a clear picture of how your data is protected every time you use our platform.
A clear breakdown of the personal data 789jl gathers, the purpose behind each category, and how it supports a safe and smooth experience for every Filipino player on the platform.
When you register on 789jl, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years, and ensure that each account belongs to a unique individual. We may also ask for a government-issued ID during identity verification, which is a standard requirement under Philippine anti-money laundering regulations. Your account details are stored securely and are never shared with unrelated third parties. You can update most of your personal information at any time through your account settings, though some fields may require support assistance to change. Keeping your details accurate helps us deliver a smooth and uninterrupted experience on the platform. If you believe any of your stored information is incorrect, please contact our support team promptly.
Every deposit and withdrawal you make on 789jl generates a transaction record that includes the amount in Philippine pesos (PHP), the payment method used, the date and time of the transaction, and its processing status. These records are retained to ensure accurate account balances, resolve any payment disputes, and comply with financial reporting obligations under Philippine law. We do not store your full payment card numbers or online banking credentials — those are handled directly by your chosen payment provider using their own security systems. Transaction history is accessible to you at any time through your account dashboard, giving you full visibility over your financial activity on the platform. If you notice any discrepancy in your transaction records, you should report it to our support team as soon as possible. All financial data is treated with the highest level of confidentiality and is only accessed by authorised personnel when necessary. Retention periods for financial records are determined by applicable regulatory requirements.
We collect information about how you interact with the 789jl platform, including the games you play, session durations, device type, browser version, operating system, and general location data derived from your IP address. This data helps us understand how players use the platform so we can improve performance, fix technical issues, and personalise your experience where appropriate. Gameplay data is also used to monitor for irregular activity that may indicate a breach of our fair play policy or responsible gaming concerns. We do not use this data to build detailed personal profiles for advertising purposes, and it is not sold to marketing companies. Aggregated and anonymised usage statistics may be used internally to guide product development decisions. If you access 789jl from a mobile device, we may also collect device identifiers to help maintain session security. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
When you contact 789jl through any support channel — including live chat, email, or an in-platform enquiry form — we retain a record of that communication along with any information you provide during the interaction. These records allow us to follow up on unresolved issues, maintain a consistent support experience, and train our team to handle similar queries more effectively in the future. Communication records are stored securely and are only accessible to support staff and relevant internal teams. We will never use your support communications to send you unsolicited marketing messages unless you have explicitly opted in to receive them. If you send us an email at [email protected], that email address and the content of your message will be stored for as long as necessary to resolve your query and for a reasonable period thereafter. You have the right to request a copy of any communication records we hold about you. All correspondence is treated with strict confidentiality.
Under the Philippine Data Privacy Act of 2012, you have specific rights over your personal information. Here is what you are entitled to and how 789jl supports you in exercising those rights.
You have the right to request a copy of all personal data that 789jl holds about you at any time. This includes your account details, transaction history, and any communication records associated with your profile. To submit an access request, contact our support team at [email protected] with your registered email address and a brief description of the information you are requesting. We aim to respond to all access requests within a reasonable timeframe in accordance with applicable Philippine law. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for excessive or repetitive requests. Your identity will be verified before any personal data is disclosed to ensure that your information is not released to an unauthorised party. We are committed to making this process as straightforward as possible for all players.
If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. Most basic account details — such as your contact number or email address — can be updated directly through your account settings without needing to contact support. For more sensitive fields such as your legal name or date of birth, you may be asked to provide supporting documentation to verify the requested change. We will process correction requests promptly and notify you once the update has been made. If a correction affects any regulatory records, we will handle the update in line with our compliance obligations. Keeping your information accurate is important for the security of your account and the smooth processing of any withdrawals. Do not hesitate to reach out if you are unsure how to update a particular field.
You may request the deletion of your personal data from 789jl's systems, subject to certain conditions. If your account has no outstanding balance, no pending transactions, and no unresolved disputes, we can process a deletion request and close your account permanently. Please note that some data — particularly financial transaction records — may need to be retained for a defined period to comply with Philippine anti-money laundering and tax regulations, even after your account is closed. We will inform you clearly about which data can be deleted immediately and which must be retained, along with the reason and expected retention period. Deletion requests should be submitted to [email protected] from your registered email address. Once deletion is confirmed, your account cannot be recovered, and any remaining balance must be withdrawn before the process begins. We handle all erasure requests with care and transparency.
789jl uses cookies and similar tracking technologies to keep the platform running smoothly and to improve your experience as a Filipino player. Cookies are small text files stored on your device that help us remember your session, maintain your login state, and understand how different parts of the platform are being used. We use strictly necessary cookies that are essential for the platform to function — these cannot be disabled without affecting your ability to use the site. We also use analytical cookies that collect anonymised data about how players navigate the platform, which helps us identify areas for improvement. No cookies on 789jl are used to serve third-party advertising or to track your activity across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. By continuing to use 789jl after being informed of our cookie practices, you consent to their use as described in this policy.
Required for login sessions, account security, and core platform navigation. These are always active and cannot be turned off.
Help us understand how players use the platform so we can improve performance and fix issues. All data collected is anonymised.
789jl does not use advertising cookies or share your browsing behaviour with any external marketing or ad networks.
Manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your account access.
If anything in this Privacy Policy is unclear, our FAQ page covers the most common questions from Filipino players. You can also reach our support team directly at [email protected]. For information on playing safely and responsibly, visit our Responsible Gaming page. To review the full terms governing your use of the platform, see our Terms and Conditions.
Registration is free and takes under three minutes. Your personal data is protected from the moment you sign up, in line with this Privacy Policy and Philippine data protection law.